Privacy Policy - Happy Wheels

HAPPY WHEELS (referred as Company or "we" or "us" or "our") is the owner of the website domain at www.happywheelshub.com and mobile application "HAPPY WHEELS -- Wheelchair Rentals" available at Google Play Store/Apple App Store; (referred as "Platform"); and any service availed by Users (hereinafter referred to as "you", "your" or "User") through the Platform is conditioned upon your acceptance of the terms and conditions contained in Terms of Service as available on Platform and this privacy policy ("Privacy Policy").

Important Notice: THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000 OR ANY RELEVANT STATUTE OR REGULATION UNDER ANY APPLICABLE JURISDICTION. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

The purpose of this Privacy Policy is to ensure that there is an intact charter to collect, use and protect any personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage, processing, disclosure and protection of any information obtained by us through the Platform. Capitalised terms that are not defined in this Privacy Policy shall have the same meaning as ascribed to them in our Terms of Service. Any reference made to Privacy policy in this document shall mean and refer to the latest version of the Privacy Policy.

1. CONSENT

PLEASE READ CAREFULLY: THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND THE COMPANY. THE TERMS OF THIS PRIVACY POLICY WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME OR BY YOUR USE OF OUR SERVICES AND WILL GOVERN THE RELATIONSHIP BETWEEN COMPANY AND YOU FOR YOUR USE OF THE PLATFORM AND OUR SERVICES.

PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT AFFECTS YOUR RIGHTS AND LIABILITIES UNDER LAW. BY USING THIS PLATFORM AND AVAILING OUR SERVICES, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE OR AVAIL OUR SERVICES.

Please be advised that any Information procured by us, shall be:

processed fairly and lawfully for rendering the Services;
obtained only for specified and lawful purposes;
adequate, relevant and not excessive in relation to the purpose for which it is required;
able to be reviewed by the User, from time to time and updated-if need arises; and
not kept longer than for the time which it is required or the purpose for which it is required or as required by the applicable law.

If you do not agree with this Privacy Policy, you may refuse or withdraw your consent any time, or alternatively choose to not provide us with any Personal Information, you understand that under such circumstance, we may be unable to render Services. Any such intimation to withdraw your consent can be sent to support@happywheelshub.com

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS CAUSED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.

2. TYPES OF INFORMATION COLLECTED BY US

Personal Data

Means and includes any Information that relates to a natural person through which an individual is identified, such as the name, contact details, email address, gender, age, organisation name, organisation email id, demographic information such as address and pin code, any photo identity or any other information relevant to product choice and preferences provided by a User, including but not limited to information gathered through availing Services.

Sensitive Personal Data

Means and includes information relating to: (i) government ID cards; (ii) financial information such as bank account or credit card or debit card or other payment instrument details; and (iii) any detail relating to the above-mentioned points as provided to us for using the Platform.

Technical Information

Means and includes any Information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the Platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, camera data, and mobile network. This data includes usage information and user statistics.

Locational Information

Shall mean and include the information obtained through GPS or other means, such as the geographical location of the User, locational data and user tracking.

Social Media Data

If you access the Platform through a third-party platform such as a social media service or connect Our Services to a third-party platform, the Information we collect may include your user name associated with that third-party platform, any information or content the third-party platform has the right to share with Us, such as your profile picture, email address or friends list, and any information you have made public in connection with the respective third-party platform. When you access the Platform through a third-party platform, you are authorizing us to collect, store, and use and retain such information from the third-party platform in accordance with this Privacy Policy.

Non-Personal Information

Information collected through use of our Service: means and includes generic and non-identifying information which is shared with us to avail our Services.
Non-Personal Information: means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies, pixel tags and other technologies, demographic information, etc.

3. COLLECTION AND STORAGE OF INFORMATION

Information may be collected in various ways including during the course of you registering as a User on the Platform, or availing certain Services offered on the Platform.

Directly from You: For example, from the forms you complete on our Service, preferences you express or provide through our Service, or from your purchases on our Service.
Indirectly from You: For example, from observing your activity on our Service.
Automatically from You: For example, through cookies we or our service providers set on your Device as you navigate through our Service.
From Service Providers: For example, we may receive Information about you from third-party platforms, such as social media platforms, marketing and advertising firms, commercially available sources and business partners to whom you have consented disclosure of such Information.

Please do note that each category of Information may be treated differently as per this Privacy Policy.

4. PURPOSE FOR COLLECTING OF INFORMATION

The Company collects, uses, stores and processes your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the User) and shall include the following:

To render services and facilitate your use of the Platform;
To respond to your inquiries or fulfill your requests for information about the various Services offered on the Platform;
To provide you with information about Services available on the Platform and to send you information, materials, and offers;
To send you important information regarding the Platform, changes in terms and conditions, user agreements, and policies, and/or other administrative information;
To send you surveys and marketing communications;
To improve user experience;
To help you address your problems incurred on the Platform, including capturing error logs and technical data for addressing technical issues;
To protect the integrity and for proper administering of the Platform;
To conduct academic research, surveys, analytical studies on various aspects including user behavior, user preferences, etc.;
To respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
To implement information security practices;
To determine any security breaches, computer contaminant, or computer virus;
To investigate, prevent, or take action regarding illegal activities and suspected fraud;
To enable a potential buyer or investor to evaluate the business of the Company;
Business or Research Purposes: The Information saved and except Sensitive Personal Information, is used for business or research purposes, including improving and customizing the Platform for ease of use and the products and services offered by us;
Aggregating Information / Anonymized data: We may aggregate Information and analyze it in a manner to further accentuate the level of services that we offer to our customers.

5. SHARING AND DISCLOSURE OF YOUR INFORMATION

We do not rent, sell or disclose or share any Information that we collect from you, with third parties, save and except in order to provide you with the Services. Any such disclosure, if made, shall be in accordance with this Privacy Policy and as per the procedure prescribed by law and in compliance with our legal obligations. We may share your Information in circumstances and for the purposes as specified hereunder:

We shall share the information to the third-party service providers/ vendors, to provide you with the Services.
We may disclose any Information provided by you on the Platform as may be deemed to be necessary or appropriate under applicable law, to comply with legal process, to respond to requests from public and government authorities, to protect our operations or those of any of our affiliates, and to protect our rights, privacy, safety, or property.
Merger or Acquisition: We may share Information upon merger or acquisition of Company with another company.
With our service providers: We may share Information with other service providers on a need-to-know basis, subject to obligations of confidentiality for provision of Services.
Employees /Agents of Company: We follow a strict confidentiality policy with regard to disclosure of confidential information to our employees or other personnel.

6. LINK TO OTHER WEBSITES AND THIRD-PARTY SERVICES

Our Platform may provide links to other sites. These links are provided for your convenience only and the provision of these links does not mean that sites are related or associated with us. Please note that these sites have their own terms of use and privacy policy. You should check their privacy policy before you submit Your Personal Information or any other data with them. We don't guarantee the content and the security of those sites.

7. CHILDREN'S PRIVACY

Our Services are not meant to be used by Children (as defined by applicable privacy laws for a particular jurisdiction). We do not knowingly collect Personal Information relating to children and if you think that Your child has provided this kind of information on our Platform, we strongly encourage you to contact us immediately and we will take reasonable steps to promptly remove or destroy such information.

8. DATA PROTECTION RIGHTS

You have certain rights available to you when it comes to your Personal Information. Subject to any exemptions provided by the applicable laws, you have the following rights:

Rectifying, correcting, updating and removing Your information: You can access, edit, modify and/or update your Personal Information by logging into your user profile or you can write to us via email in case you wish to exercise this right.
Accessing and updating or deleting Your information: Our Services and related documentation on our Platform provide you with the ability to access, update and delete certain Personal Information from your Account, if any.
Object or restrict processing of Your information: You have the right to: (i) object to our processing of your Personal Information; and/or (ii) request that we restrict the processing of your Personal Information.
Portability: You shall have the right to request us to transfer Your Personal Information to another controller, or directly to you, in a structured, commonly used and machine-readable format.

In order to exercise these rights, please contact us on support@happywheelshub.com

9. STORAGE AND TRANSFER OF INFORMATION

Your Information will primarily be stored in electronic form; provided, however, that certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than the Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data.

10. COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Platform may utilise "cookies" and other Technical Information. "Cookies" are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps us analyse web traffic and helps you by customising the Platform to your preferences. Cookies in no way gives us access to your computer or mobile device. In relation to Cookies, you can deny access to the installation of the Cookies by modifying the settings on your web browser, however, this may prevent you from taking full advantage of the Platform.

11. DATA RETENTION

We will retain your Information for as long as your Account is active or as needed to provide our Services. We shall retain and use the Information collected by us as necessary to comply with our legal obligations, resolve disputes or for other Legitimate Purposes. If you cancel/ deactivate/ unsubscribe your account with us, we are not under any obligation to retain your Information. However, may retain the Information pertaining to the User for the maximum period permitted under the law of the land from the date of deactivation of User's Account.

12. SECURITY MEASURES AND SAFEGUARDS

You agree and accept that your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your data, we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond our control. We use certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information we collect. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the internet.

13. UPDATES TO THIS PRIVACY POLICY

We may change the data privacy practices and update this Privacy Policy as and when the need arises, and the same will be made available on the Platform. But our commitment to protect your privacy will continue to remain. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Platform and Services or provision of Information thereafter will imply your unconditional acceptance of such updates to this Privacy Policy.

14. MISCELLANEOUS

THIS PRIVACY POLICY DOES NOT APPLY TO ANY INFORMATION OTHER THAN THE INFORMATION COLLECTED BY US THROUGH THE PLATFORM. THIS PRIVACY POLICY SHALL BE INAPPLICABLE TO ANY UNSOLICITED INFORMATION YOU PROVIDE US THROUGH THE PLATFORM OR THROUGH ANY OTHER MEANS. ALL UNSOLICITED INFORMATION SHALL BE DEEMED TO BE NON-CONFIDENTIAL AND WE SHALL BE FREE TO USE AND/ OR DISCLOSE SUCH UNSOLICITED INFORMATION WITHOUT ANY LIMITATIONS.

15. GRIEVANCE OFFICER

In furtherance of the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Guidelines") a grievance officer is appointed to ensure compliance with the IT Act and the Intermediary guidelines.

Address: No. 103/25, Narayanasamy ponnammal complex, Dr. Ambedkar Street, Thiruvannamalai, Tamilnadu, India, 606601

Email: support@happywheelshub.com

The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, the Company shall take best possible efforts to redress the complaint within 15 days of receipt of the complaint.

Please feel free to reach out to us by e-mail at support@happywheelshub.com in case of any concerns, grievances, or questions relating to our privacy or data related practices.