Refund and Return Policy

1. Documents Required for Using the Services

For Domestic Users:

The following documents will be needed to rent or subscribe to a vehicle and the same needs to be uploaded and verified on our Platform:

Driving License: Original Indian Driving license is required and a learner license is not applicable.
Aadhaar Card: Original Aadhaar is required

2. Refunds and Cancellation

Any security deposit collected will be refunded to the User.

(A) Booking Related:

No show: 100% deduction
Between 0 - 6 hrs of the pickup time: 75% of rental charges will be withheld
Between 6-24 hrs of the pickup time: 50% rental charges will be withheld
Between 24 hrs of the pickup time: 25% of rental charges will be withheld
48 hrs or more prior to the pickup time: 10% rental charges will be withheld

(B) Cancellation Due to Document Issue:

25% of the rental amount will be deducted if:

User is not willing to submit the document as per the Terms and Conditions
User is not able to verify his/her identity
User has submitted the documents but is not present physically at the location or someone else is trying to collect the vehicle on their behalf
User's documents are not valid

(C) Timeline:

Any refund processed by the Company usually takes 3 (three) to 7 (seven) working days. The refund amount shall be credited to the source account specified by the User during the booking process. The actual time taken for the refund to reflect in the source account may vary depending on the policies and processing times of financial institutions, and the Company shall not be held liable for any delays beyond its control.

(D) Early Drop-off Refunds:

For the avoidance of doubt, it is hereby clarified that no refunds will be issued in cases of early drop-offs.

3. Delayed Return

Grace Period:

For vehicles returned subsequent to the designated grace period of 30 (thirty) minutes, the User shall pay a 5 hrs charge of tariff amount and after 5 hrs, the User shall pay full-day rent.

4. Liability for Vehicle Damage

The User acknowledges and undertakes the responsibility to bear all costs for any damage to, loss of, or theft (disappearance) of vehicle parts, irrespective of causation or fault. Items rendered irreparable shall be compensated at their prevailing market price.

The representative of the Company shall check the vehicle and its parts in order to ascertain any damage to items. Damage shall be defined as follows:

Any damage pre-existing before the vehicle handover, and mutually acknowledged by the User and Company, shall not be charged to the User
A tear in the seat cover shall result in a charge for seat cover replacement. The opening of stitched joints shall not incur charges
Any variations indicating damage, not attributed to normal wear and tear, shall be chargeable and borne exclusively by the User

Accident or Collision:

In the unfortunate event of an accident or collision involving vehicles, it is hereby stipulated that the User shall bear responsibility for the payment of a standardized amount as delineated below: An amount not exceeding INR 25,000/- (Indian Rupees Twenty-Five Thousand Only).

5. Exemptions to Limitation of Liability

You further agree and confirm that the Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:

Your failure to cooperate
Your unavailability and/or unresponsiveness
Your failure to provide accurate and complete information
Your failure to provide or facilitate the submission of information in a timely manner
Any event beyond the Company's reasonable control

Refund and Returns Policy